FAQ

# Frequently Asked Questions

## Ordering & Payment

**What payment methods do you accept?**
We accept all major credit cards, debit cards, and PayPal for secure checkout.

**Is my payment information secure?**
Yes! All transactions are encrypted and processed through secure payment gateways.

**Can I modify or cancel my order?**
Please contact us immediately at shopglimmerjewels@gmail.com if you need to modify or cancel your order. Once an order is processed, changes may not be possible.

## Shipping

**How long does shipping take?**
Orders are processed within 3-4 business days. Total delivery time (processing + shipping) is typically 5-10 business days.

**Do you offer international shipping?**
Currently, we ship within the United States only.

**Do you provide tracking information?**
Yes! Once your order ships, you'll receive a confirmation email with tracking details.

## Returns & Exchanges

**What is your return policy?**
We accept returns within 7 days of delivery. Items must be unused, unworn, and in original packaging.

**How do I initiate a return?**
Email us at shopglimmerjewels@gmail.com with your order details, and we'll provide return instructions.

**Who pays for return shipping?**
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

## Product Care

**How do I care for my jewelry?**
- Store pieces in a dry, cool place
- Avoid contact with water, perfumes, and lotions
- Clean gently with a soft cloth

**Is the jewelry hypoallergenic?**
Many of our pieces are nickel-free, but we recommend checking individual product descriptions for material details.

**Still have questions?**